How it Works and Training Details:

It can take up to 3-4 weeks to find, train, and place your VA. That is an estimated time frame but of course, will vary depending on your needs and our availability of Virtual Assistants.

Make sure that. you check your email often as this will be the way you will be contacted with your VA to review once we have one available. 

Keep in mind that we cannot 'hold' VAs for a period of time as they rely on a steady income and we have to make room for our new VA candidates in training. 

You do have the option to accept or wait for the next available VA. All VAs are on a first come first serve basis so please keep that in mind when you make a decision to move forward with a candidate. If you choose to wait, it could be weeks before you receive another option depending on availability. Other clients will be receiving the VA's information and also have the option to accept. Once a VA is accepted, that VA is no longer available. We will do our very best to update you as soon as this happens so that you are aware. If this happens, you will get another email once a new VA is ready for review.

FAQs

What makes a client successful with a Cold Calling VA?

Consistent daily lead generation stems from having adequate and quality data. You must purchase quality data from a reputable source and have the data skiptraced through a superior data source. If you use junk lead sources or data pull sites, you won’t have good connection rates which means less time talking to potential sellers.

Who pulls the list and skiptraces the list?

You should have someone on the team assigned as the ‘lead’ processor. This is usually the marketing VA or the cold calling VA, with the guidance of you, the client. If you have more than 1 VA on your team, you will need to designate one of those VAs to be in charge of this task to avoid duplicate list pulls and any confusion around the list purchase or skip tracing. You will also need to give your VA permission to make any purchase. We are not responsible for any purchases made by the VA on your behalf.

What is the timeline to get a VA?

Due to the high demand, we do not start sourcing or training your VA until you have paid the deposit. Once the purchase has been made, we estimate it will take 3-4 weeks on average to source, train, and place your VA. This is an estimated timeline and can change due to the availability of our VAs so feel free to reach out to us for a current estimate at any time.

What to expect during the waiting period?

After you purchase your VA, there will be the stated waiting period while we are hard at work sourcing, screening, and training your VA. You will receive a confirmation email of the purchase and that will alert us to begin the search for your VA. We will request any additional information needed. During the waiting period, there are rarely any updates to the process so you may not hear from us for a while but we are always here for you. Feel free to reach out to us if you have any questions about the process or the timeline.

Can I choose my VA?

Yes. Once a VA that matches your needs is available, we will present you with their information. All VAs are on a first come first serve basis and are sent to multiple clients to avoid any delay in the VAs employment. You will receive one VA option at a time. If you choose to decline the VA, you will be presented with another option once available.

Do you provide oversight, tracking, or manage my VA on a daily basis?

No. Once a VA is placed, it is up to you to manage the VA’s day to day activities and schedule. You will manage the VA just as you would any employee. The VAs are trained to send their SOD (start of day) and EOD (end of day) emails which will include their end of day KPIs. It is up to you to ensure they are in attendance, on task, and hitting goals throughout the work day. You will want to make sure they have a sufficient amount of leads to work and that you respond to offer requests as soon as possible.

Why does my VA appear offline?

Cold Calling VAs will spend the majority of their day in the Cold Call Platform dialing consistently and talking to sellers. They may not appear in your CRM as active because they are busy in their campaign. If you ever have doubts about your VA’s current status, reach out to them and ask for an update. You can also log into the platform to check activity and timestamps. If you feel you need additional oversight we can refer you to our affiliate, Hubstaff if you would like to sign up for their services to track your VAs time, activity, and see screenshots of their work. We do not handle this set up or management but can provide you a VIP link. Just reach out.

Do you provide ongoing support and training?

Yes. We are here for questions, help with troubleshooting, and any concerns you or the VA may have. 

The VAs also continue to have access to our full training library and resources while they are a Rapid Assistant.

Can my VA work part time?

Yes. We have part time and full time options available for this VA type.

How do I pay my VA?

VAs are paid weekly through our company. We will invoice you and you will have two options for payment.

Option 1: Sign up for autopay

Option 2: Pay the weekly salary in advance. You will receive an invoice for the first 2 weeks on your first invoice.

We will invoice you to collect payment on Friday or Saturday and the VA will be paid on their scheduled payment date the following Monday/Tuesday/or Wednesday depending on where they fall in our billing schedule. It’s important that we collect your VA payment on time so we can promptly set up the payment to go out to your VA on time. If we fail to receive payment, we will have to pause your service and pull your VA.  

Are VAs paid for holidays or time off (sick or regular leave)?

No. VAs are only paid for hours worked. So be sure to review your invoice completely and let us know if there are any discrepancies so we can make appropriate adjustments if a VA was out sick or on vacation. 

Keep in mind that although they are not provided with paid time off, VAs are just like any other employee and will face illness and need time off occasionally. Unless it becomes a recurring issue or a pattern, this is totally normal and to be expected. They should still be in communication with you and always update you if they plan to be out for any reason. Please contact us right away if you are having any issues reaching your VA.

Can I hire my VA directly?

No. Your VA is employed by Rapid Assistants and is outsourced to you. They have a non-compete and non-disclosure agreement signed with us and they are not allowed to be directly employed with our clients. They are also not allowed to share our detailed training techniques, our online library resources, or discuss HR related issues such as pay with a client. This goes against our internal policies and signed agreements.

What are things my Cold Calling VA will be trained to do?

Apply Cold Calling Best Practices

Pulling and Purchasing Seller Lead Lists

Skiptracing data  

Calltools for cold calling

Assessing seller motivation  

Podio CRM to Enter Leads

Create Podio and Calltools campaigns

Campaign KPI review and minor troubleshooting skills

What are things my VA is not trained to do?

The VA Is not trained outside of the scope of details above but more specifically they are not trained in these areas:

Text Message marketing

Running Comps/ARV

Generating offers

Negotiating with Sellers

Building buyers’ lists

Can I ask my VA to do other tasks?

We do not recommend this because it will impact your lead generation. If you ask your VA to perform any function outside of their trained objectives, you will need to provide the training and oversight. We also will not be able to effectively troubleshoot your lead generation if your VA is not performing lead generation duties full time.  

What systems are they trained on?

Direct Skip Seller List Pulls

(Alternative List Sources available in training library)

Free Lead Generation

Direct Skip Skiptracing

Callrail for call tracking

Podio CRM to enter leads

Calltools for cold calling platform